Question 1

Should I schedule you for the day of trash pick up? Or the day before trash pick up?

Accepted Answer

We recommend you schedule us for the night BEFORE trash pick up.
For example: If your garbage man picks up your trash on Tuesday morning, then you should schedule us for Monday evening. We will roll your bin to the curb on Monday evening therefore it'll be ready for Tuesday morning trash pick up.

Question 2

How many bins are included in the standard price?

Accepted Answer

Standard price includes 2 bins. Any other bin or trash bag will be an additional $7.50 each.

Question 3

What areas do you service?

Accepted Answer

Currently we are serving the New Orleans area. We will be expanding soon.

Question 4

How much is it for extra bins?

Accepted Answer

$7.50 for each additional bin or trash bag

Question 5

How do I know if or when my bin has been rolled to the curb?

Accepted Answer

You schedule the date and time for it to be rolled to the curb and we will roll it any time after that designated time.

Question 6

How do I know if or when my bin has been rolled back to my designated “home” location?

Accepted Answer

We are working on a feature that allows notifications to be sent to your email.

Question 7

What happens in inclimate weather?

Accepted Answer

We plan to still provide the service unless such conditions don’t allow us, such as flooding, snowing, hail, hurricanes, etc.

Question 8

I rolled my trash bin to/from the curb do I still get charged?

Accepted Answer

Yes, unfortunately we make our schedule at least 72 hours in advanced, so once we have you on our schedule, you will be charged even if you change your mind and roll it out yourself

Question 9

Can I get this as a one-time service?

Accepted Answer

Absolutely. Our current price for a one-time service is $15. Go to our book now page and select daily to have this as a one-time service.

Question 10

When must I cancel my subscription before being chaged again?

Accepted Answer

We advise that you notify us as soon as possible when you’d like to cancel but no later than 72 hours before your next scheduled service.

Question 11

How late can I sign up to receive service for a specific date?

Accepted Answer

We make our schedules 72 hours in advance so please let us know at least 72 hours before the day you need service.

Question 12

I have trash that couldn’t fit in the bin what happens next?

Accepted Answer

You can bag it up and sit it on side of the bin. We will carry it to the curb for an additional $7.50 per extra bag or bin.  We do not pick up loose trash. Trash must be bagged or placed inside of the bin.

Frequently asked questions